Real, live receptionists to answer your calls.

Answering services are often easily recognizable as a “service.” They typically perform only the simplest tasks, such as forwarding messages, and can be impersonal. Virtual receptionists, on the other hand, are real people who sound as if they’re right in your office, transferring calls live, and relaying vital information to callers. 

Ruby’s US based receptionists are the best in the business. Ruby hires exceptional service professionals who delight in making others happy, then give them training and technology tools to handle your calls with the perfect mix of friendliness and professionalism.

Ruby’s virtual receptionists can transfer calls to any phone number you wish (other than the one forwarded to Ruby), whether it’s an office line, home line, or cell phone. (Additional fees may apply for numbers outside of North America.) Many customers provide multiple phone numbers so that there are a variety of ways to reach them.

After signing up with Ruby, you will be contacted by an expert onboarding specialist to talk through how you want your calls handled when you’re available and when you’re not. You can update your availability status and instructions as frequently as you like! For example, you can request to have calls transferred to your cell phone, calls held for an allotted amount of time if you’re in an important meeting, or have detailed information relayed to your callers. You can update your status with Ruby’s mobile App, at my.ruby.com—or by emailing or calling Ruby!

When you’re unavailable, Ruby’s virtual receptionists can take a message, transfer to voicemail, or offer the caller the choice between the two—whichever you prefer. They can even transfer the call to someone else if you’d like!